Council >> Rates & Water Billing

High Water Usage / Water Leaks

High Water Use Checklist

Know where your water is going

There are a number of factors that may cause your water bill to increase.  Slight changes with your household consumption or an undetected water leak can impact on your bill.  If you receive an unusually high water account it’s important to know where to start looking.  The following checklist may help you narrow it down in the first instance.

  • Have you had any new water appliances or fittings installed recently?
    This could include new irrigation, dishwasher, washing machine or evaporative air conditioner.
  • Have you had any know leaks or plumbing work completed in the last 12 months?
    If you have this could account for increased water use.
  • You can check your meter for indications of a leak:
    Read the meter and record reading, wait at least four hours, re-read meter and compare the figures
  • Do you have any leaky household appliances, pipes or fittings?
    This could include toilet, dishwasher, washing machine, a pipe, hot water system, evaporative air conditioner. These appliances, if faulty or leaking can lose a considerable amount of water in a short period of time.
  • Has the number of occupants in your house changed?
    Water use can go up or down if your household occupancy number changes.
  • Have you made changes to your garden?
    You may be using extra water on new gardens or lawn through your irrigation or extra watering.


How do I know if I have a leak?

It is really important to know what is going on at your house when it comes to water and usage particularly as the days heat up and our patterns of water use increase.

It might be that you’ve noticed some greener patches around your yard, you can constantly hear running water, or that you have received a higher than usual water bill.  You might have an undetected leak at your premises.


How do I check if I have a leak?

If you suspect you might have a leak then it’s important that you know how to assess your meter at the earliest possible time. You can do this by taking the following steps:

  1. Ensure no water is being used in your house (turn off all water appliances such as washing machines and dishwashers)
  2. Locate your meter and take a reading last thing at night (read the black numbers from left to right – they represent kilolitres’ (1000 litres) and the red numbers represent litres
  3. The next day, take a reading first thing in the morning.
  4. If you have had movement on your meter (the red meters) then the test confirms that there may be leak and further investigating is required.


Where should I look for leaks?

Inside the home
Look in the kitchen, bathroom/s and laundry for any dripping taps and washing machine and dishwasher connections, and damp patches on the walls.  Also check your toilet cistern for leaks.

Outside the home
Look at your garden taps and hoses, garden reticulation (including sprinklers), exposed pipe work.  Check hot water systems and air conditioner units.  Also look for damp and unstable brick paying and garden arears that may be moist and greener than expected.


How can I have a leak repaired?

Griffith City Council is responsible for up to and including the water meter.  As a householder, you are responsible for maintenance of pipes and other water infrastructure on the “house” side of the meter and therefore play a really important role in identifying anything out of the ordinary with regards to water usage. The earlier a leak or problem is detected, the less financial pressure this will cause and the less valuable resource will be lost down the drain.

All plumbing work will need to be carried out by a licenced plumber and expenses covered by you. 


Undetected Leak Policy

If you have experienced an undetected leak at your property, you may be eligible for a one-off adjustment on your water consumption.  Please click here to find out more information.