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Swim School Policies

Family Discounts

Family Discounts only apply when FULL PAYMENT is made for ALL children at the one time. Payment is required at time of enrolment. Families on direct debit will also recieve the discount.


Make-ups can only be issued when an absence has been notified at least 2 hours prior to the lesson. Make-ups can not be guaranteed and only work if absences are notified. Make-ups can not be carried over to the next term or transferred to credit.

Medical Policy

If a child is enrolled in the Splash Swim School and has a medical condition, the parent must list the type of condition in the enrolment details. (this is kept confidential)


Credits are only issued in extenuating circumstances or for extended periods of notified absences in conjunction with a doctor’s certificate.

Credits will not be issued for a single missed lesson during the term. Make-ups are for this purpose.


No refunds will be given except in exceptional circumstances as determined by GRALC management. Cancelled term enrolments will receive a credit equal to the value of any future unused lessons into their swim school account. All refunds granted will incur a $10.00 administration fee. No refunds will be given for classes missed during the term or during intensive lessons. 


Your enrolment does not automatically carry on to the following term unless on Direct Debit. During the term you will have the opportunity to re-enrol for the next term.Enrolments will not be taken if money is outstanding on a child’s file. A receipt or other proof of purchase must be shown to clear any outstanding payments on files. 

Participants Responsibility:

Splash Swim School’s learning environment consists of professional, skilled, passionate and caring swim teachers/coaches providing positive, constructive and enjoyable activities that enhance your child’s learning of swimming and water safety. A student’s reaction to swimming and water safety education will depend on a number of factors including;

  • Age
  • Physical characteristics
  • Physical development
  • Prior experience
  • Language development
  • Cognitive development
  • Cultural background
  • Health, wellness and functionality

Splash Swim School ensures that the pace and level of involvement in swimming and water safety programs be consistent with the functional ability and skill of your child.

At Splash Swim School we respect the rights of the students, and their participation in lessons will not be forced. We expect that students and parents will also respect their teacher/coaches guidance during the lessons.

Your child’s safety is also of great focus to Splash Swim School. Teachers/coaches have the right to sit a child out of the pool or, on very rare occasions, be asked to leave the lesson if they are behaving in an unsafe manner that puts themselves or others at risk.

All Splash Swim School participants and parents are ask to:

  • Not allow children to participate in lessons if they are sick
  • Arrive early to allow check in at reception 
  • Obey the safety rules at all times
  • Have long hair tied back or placed in a swim cap
  • Swim caps must be worn in the higher levels (seals to squad)
  • Students that are not fully toilet trained must wear a swim nappy
  • Do not change a child in public view, the family change rooms are recommended
  • Parents to be in the center supervising their children if they are under 10 years old
  • The use of visual recording equipment should not be used unless permission has been approved and is of your own child only